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Motorola Solutions - Customer Representative with English + Spanish

type: full-time

prace vhodna i pro komunikativni absolventy, nutna plynula anglictina a slusna spanelstina. V pripade zajmu zaslete CV na knvd73@motorolasolutions.com

Overall purpose of position:
General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing, customer support, and customer exceptions.
Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.

Key responsibilites:
• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the customer service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from customers on a daily basis.
• Create price quotes and replacement unit processing for customer when applicable.
• Verify changes (e.g. address, email) for customers place records in the call tracking system and take appropriate action.
• Provide input to management on any customer satisfaction issues.
• Follow up on all outstanding issues within appropriate timeframe.
• Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
• Complete all assigned self-study and formal training.
• Promote a positive image of product, technical skills and company commitment to provide quality service.
• Perform additional duties and responsibilities as assigned by supervisor.

Qualification, experience and expertise:
• • Great command of English: : major part of work will be done in English
• Advanced knowledge of Spanish is a must
• Experience of a support centre environment is a plus
• PC literacy (MS office in particular)
• High level of organizational skills
• Detail oriented personality
• Patient and understanding nature
• Able to work under pressure
• Team player

We can offer:
• Structured career path with clearly defined progression
• Competitive salary and target driven bonuses
• Continuous free training and development
• Language courses
• 5 weeks of vacation
• Positive working environment
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

knvd73@motorolasolutions.com

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