Customer Support with Polish+English

type: full-time

v pripade zajmu piste na KNVD73@motorolasolutions.com

Department Description
Multi-lingual call and email support of the following languages: English, German, French, Spanish, Italian, Dutch, Polish, Russian and Czech. 09:00 – 18:30 CET Monday to Friday.

Scope of Responsibilities
• Answer inbound calls and emails to assist partners/customers with specific inquiries and support the Channel Program members.
• Make outbound calls as and when required by the Partner, Sales and Marketing teams and in accordance with the Partner Select Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
• Arrange for the dispatch of official program letters, products, information/welcome packages, brochures etc. to partners, clients and other interested parties
• Handle inbound sales calls from prospects or customers who have an interest in implementing projects involving Motorola’s products and solutions.
• Follow up inbound calls and emails and identify opportunities from prospects or customers who have already expressed an interest in Motorola.
• Qualify sales related leads and allocate them to the sales teams referring to business rules and workflow set by customer
• Work on tactical campaigns for Motorola e.g. Event tele-boosting, confirmation and follow-up, Data verification projects, List building projects.

Specific Knowledge / Skills
• Sales related, customer oriented experience of at least 6 months preferred
• Near fluent English and Polish is a must
• Natural aptitude for IT related products and solutions
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Attention to detail

What we offer
• Excellent working conditions
• Structured career path
• Continual free trainings
• Employee benefits (5 weeks of vacation, pension and life insurance, health benefits, contribution to lunches)

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