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Customer Care Representative with English + French

type: full-time

v pripade zajmu piste na KNVD73@motorolasolutions.com

Overall purpose of position:
The scope of the position “Customer Care Representative” includes various responsibilities related to daily interaction with internal and external customers via email/phone, administrative support and data entry while following all internal processes.

Customer Care Representative is the main point of contact for customers who order hardware and software.

Department: Central Order Management, EMEA (Europe, Middle East and Africa)

Key responsibilites:
1. Data entry and coordination of customer purchase orders from receipt to billing return requests, price adjustments, customer complaints (DOAs and Mis-shipments) and any other post-order issues.

2. Ensure that orders are processed in a timely manner, are compliant to SOX (Sarbanes-Oxley Act) and that Motorola policies and procedures are followed.

3. Daily cooperation with supply chain to supporting the high level of delivery performance.
4. Provide complex information to customers and thus help to foster good relationships with our partners and to keep the business going.
5. Work closely and liaise with the sales team and other Motorola associates to resolve and escalate problems ensuring high internal and external customer satisfaction.

Challenges and opportunities:
1. Working in a multi-task environment
2. Working within a team and with other teams in Motorola to achieve personal and corporate success.
3. Taking courses focused on sales support, customer care and operational functions.

Qualification, experience and expertise:
Essential
• Good keyboard skills with a working knowledge of Microsoft Office (especially Outlook, Excel and Power Point).
• English language – advanced knowledge (written and spoken).
• French language – advanced knowledge (written and spoken)
• Good communication skills
• Good time management
• Ability to:
o work to deadlines
o be proactive and use own initiative
o logically and amicably resolve issues with customers and Motorola Associates.

Desirable
• Experience in Sales Order Administration/Customer Care in a medium to large company.
• SAP knowledge will be an advatage.

Working hours:
8,5 hours a day – 9:00 – 17:30 or 8:30 – 17:00 (possibility of flexible working time after agreement within the team)

We can offer:
• A positive working environment within dynamic teams
• Competitive salaries and target driven yearly bonuses
• A structured career path with clearly defined progression
• Continuous free training and development including language courses

Employees´ benefits, such as:
• 25 days of holiday
• Contribution to lunches
• Pension and Life Insurance
• Health benefits

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