Technical Consultant

Technical Consultant
RESPONSIBILITIES:
• Provides advice, both reactively and pro-actively
• Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs
• Finding new ways to get best use out of existing technologies so that products are easier and less costly to support and deploy
• Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact
• Follow ITS Incident and Problem management process
• Responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently.
• Knowledge transfer of acquired knowledge to DHL specified employees

REQUIREMENTS:
• Educated to degree level (Computer Science or related field) or holds a professional qualification
• Sound, broad knowledge of A2A Integration, EDI
• SAG WebMethods advantage
• Logistics Business Processes knowledge is preferable
• Very good English knowledge

odpovědi pls do pošty nebo na lukas@anybubbles.com

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