Ocean Export Agent

type: full-time

Ocean Export Agent in Expeditors International CR s.r.o.

Scope of Position:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Tree View on daily basis
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Personal Development:

• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Culture:

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications, Experience and Education Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Fluent in English.

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