Zde je obecny popis problematiky rizeni procesu na wikipedii: http://en.wikipedia.org/wiki/Business_Process_Management
A zde obecna definice pojmu workflow: http://en.wikipedia.org/wiki/Workflow
Process modeling: http://en.wikipedia.org/wiki/Business_Process_Modeling
Business Process Automation: http://en.wikipedia.org/wiki/Business_Process_Automation

A neco cteni v cestine: http://www.bw.cz/bw.nsf/co-je-business-process-management