Já přišel o neotevřený packy :(
Hello Blizz,
all my unopened card packs disappered after login to HS. I just brought 50 latest card packs for gold when I noticed that only new card packs are availaible for opening, but all my other unopened packs are missing. It was over 50 another packs from diff expansions, including golden packs, etc. Please advise
Thank you in advance
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Hi there Birkoff,
I'm GM Torqindou and I hope you're having a great day.
I'm really sorry to hear about the lost Card Packs that you lost with the release of Forged in the Barrens expansion. I've investigated the situation and your card pack history thoroughly and unfortunately we don't have access to any records that would show you had those other packs available to be opened on your account when the expansion was released.
Since you're sure you did have them, please make sure you report this as a bug on the hearthstone forums. that is where these kinds of bugs have to reported unfortunately the game masters cannot grant or verify the loss of those other packs for you.
Farewell, have an epic evening.