But its also sometimes said that the people who work quietly, behind the scenes
Are the, are the most important people
They really get the work done, not the noisey ones
Yes that's true
Do you think that's true?
Yes
Lemon Jelly – Pushy Lyrics | Genius Lyrics
https://genius.com/Lemon-jelly-pushy-lyrics

„Je potřeba jisté lenosti k plnému ocenění života. Člověk, který tuze spěchá, dojde jistě k cíli, ale jen za tu cenu, že se nepodíval na tisíceré věci, které cestou minul.“ — Karel Čapek

"Život je neustále se zpřesňující definice toho, čím nikdy nebudeme." (Ludvík Vaculík)

CRS:
That is a made up quote, it's never been about customer taste, it has literally always been about taking customer complaints at face value.
....
The phrase's original meaning is the one we think is stupid now, but it made a lot more sense back then, it has nothing to do with customer preferences/tastes

Reddit - Dive into anything
https://www.reddit.com/r/NoStupidQuestions/comments/ssg2yx/i_was_told_the_full_quote_is_the_customer_is/iiy2h46/?

byl jsem "dneska" let starý, když jsem se dozvěděl, že celý citát je: "Zákazník má vždycky pravdu v otázce vkusu."

a pro uplnost Pratchetova boots theory: https://pbs.twimg.com/media/EBdXRpwXYAAysVp.jpg:large

Boots theory - Wikipedia
https://en.wikipedia.org/wiki/Boots_theory