DOKKTOR: taky si dopisuju :)
Dear Pavel
Sorry if any inconvenience caused for you.
After checking, the reshipment for this order had been arranged and sent to you on 2012-11-08 with the Container Number 120900156931. Now it's on the way to you.
Hope the items will be reached you smoothly and safely. We appreciate you could wait for its arrival patiently.
Any other question? If no, Could we close the ticket for now?
Thanks for your support and understanding.
Best regards,
Sherry