jinak jsem možná
zapomněl hlásit postup procesu u DX:
Order #: 131218001079803376
Request Type: Havn’t received packages after 20 days waiting
Status: Closed
Ticket number: 77D97F0DED3641B79BA4DE9BE0EE6A42
Date Received: 2/27/2014 6:54:15 PM (UTC)
Notification E-mail: tomas*****.*** (masked for privacy)
Description: Hello, my order was not delivered althought it seems so under it's tracking number: RC335129730CN.
3/3/2014 5:31:32 AM (UTC)
Dear customer
Thanks for ordering from DX.com.
Kindly informed your order has been sent successful from our post office. Would you please be kindly checking it from your post office?
If you have received this order, you can close this ticket as you like.
If you have not still received this order, would you please tell me the undeceived sku number and paste your shipping information, such as name, address etc.
We will check this package right now. Thanks for your attention.
B.R
Christie
4/3/2014 5:49:34 PM (UTC)
Hello, I still did not receive the order. tracking number: RC335129730CN order number: 131218001079803376 SKU numbers: 162930, 163699, 260883, 273754 shipping: Tomas Xxxxxxxx, *******, ******** Could you please check it out?
4/4/2014 8:28:29 AM (UTC)
Dear customer
Sorry for the trouble.
Your package has been returned to us because it contains lithium batteries knives or product contains liquid which now are forbidden in Air cargo service. wtf? že by jejich Ctrl+C Ctrl+V odpověď na vrácené zásilky?
RC335129730CN
View Official Data
China
Normal Tracking
Czech(Modify)
Not Found 2014-02-09 00:00, 妥投, 庙行, 捷克
Delivered
(47 Days)
SummaryCopy
Most of packages have passed the customs if you need this item we can arrange a reshipment for you but please noticed that it will take a little longer than before.
Please advise if you would like us refund or resend this package for you.
Have a nice day!
Best regards
Customer Service
DX.com
4/8/2014 4:38:32 PM (UTC)
Hello, yes, please RESEND this package. Thank you
Solution:
Dear Customer,
Thanks for your replying. I am so sorry for keep you’re waiting so long. I have arranged the reshipment by the new order 140409001055041679 . Also we will urge our related department to fast the process and send you a confirmation email about delivery as soon as we reship your order(it will takes a few days. Don’t worry about it).
I hope it will arrive safely this time. Welcome your new ticket if you still have not received the new parcel in3-7 weeks. I am glad to help you to check. Don’t worry about it. We are here to help you.
Please follow the below step to finish your payment:
1. please login your DX account
2. find "my account"--"my orders"
3. find "complete payment" and click it after your order
Yours Sincerely,
Customer Service